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Manuals + Brochures
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Error Codes
Use this reference to see related messages to the error code you've received.
| Error Code | Error Description | Solution |
|---|---|---|
| 1 | Timeout | 1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds. 2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds. 3. EOT was received as first character after sending a NAK due to a bad response message. No money is dispensed; screen and receipt display system unavailable. (If problem persists call Your Service Provider or Triton Systems Technical Support) |
| 10 | BGD_LOGON | See Error Codes 3 – 6 |
| 101 (65h) | 2-second timeout waiting for pick. (Feed failure). | This error is usually associated with ìîunfitîî currency or an empty cassette. 1. Refill the cassette as needed. 2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found; remove the note closest the the pick rollers in the cassette. 3. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-100 by completing several Test Dispenses. If the error clears; put the cash dispenser in service. 4. If the currency is in ìîfitîî condition and the error condition persists; consider replacing the note cassette or the dispensing mechanism. |
| 102 (66h) | Error (Pick Motor over current) | 1. Inspect the cassette and feed path for jammed currency. Clear any jammed currency. 2. Verify that all access panels are closed and secured. Purge the dispenser using the purge command. 3. Test the dispensing mechanism by completing several Test Dispenses. If the error does not occur again; put the cash dispenser in service. 4. If the error persists; replace the dispensing mechanism. |
| 103 (67h) | Thickness sensor unstable | Enter the diagnostic function and complete the ìlearn note thicknessî command. Clear the error. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again put the cash dispenser in service. If the error persists; replace the dispensing mechanism. |
| 104 (68h) | Unable to clear width sensor. | Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again; put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism. |
| 105 (69h) | Insufficient notes to learn from | There may be an insufficient number of notes in the cassette to complete the requested ìlearn note thicknessî command. Put more currency in the cassette and repeat the ìlearn note thicknessî command. |
| 106 (6Ah) | FIFO error | The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists; replace the dispensing mechanism. |
| 108 (6Ch) | Unexpected note at double detect | A note has been detected in the double detect sensor without being detected at the width sensor first. 1. Inspect the dispensing mechanism for of damaged components or broken wires. 2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards. 3. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism. |
| 109 (6Dh) | Time-out at Exit sensor | 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise; replace the dispensing mechanism. |
| 11 | No connect | No money is dispensed; screen and receipt display system unavailable. 1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt. 2. Got connected and never received ENQ within time-out period (14 Seconds). (If problem persists call Your Service Provider or Triton Tech Support) |
| 110 (6Eh) | Trailing edge time-out at exit. | 1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. 3. Test the dispensing mechanism by completing several test dispenses. 4. If the error clears put the cash dispenser into service. If the error persists; replace the dispensing mechanism. |
| 111 (6Fh) | Diverter timeout | 1. Inspect for jammed currency at the diverter. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears; put the cash dispenser in service. 4. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 112 (70h) | Timeout waiting for leading edge at reject | A note that was expected to be seen by the reject sensor was not detected by the sensor. 1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears; put the cash dispenser in service. 4. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 113 (71h) | Timeout waiting for trailing edge at reject | 1. Inspect for a jammed currency in the reject sensor. 2. Verify that all access panels are closed and secured. Reset the cash dispenser. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears; put the cash dispenser in service. 4. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 114 (72h) | Exit blocked during purge | 1. Inspect the dispensing mechanism for jammed currency at the exit sensor. Clear any jammed currency. 2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error. 3. Test the dispenser by completing several test dispenses. 4. If the error clears; put the cash dispenser in service. 5. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 115 (73h) | Diverter timeout on purge | 1. Inspect the dispensing mechanism for jammed currency at the diverter. Clear any jammed currency. 2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners. 3. Make sure the diverter moves freely. 4. Reset the cash dispenser. Clear the error. 5. Test the dispenser by completing several test dispenses. If the error clears; put the cash dispenser in service. 6. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 118 (76h) | Exit sensor blocked on start of dispense or learn | 1. Inspect for jammed currency at the Exit. Remove jammed currency. 2. Verify that all access panels are closed and secured. 3. Use a soft brush abd vacuum cleaner to clean the exit sensor. 4. Clear the error. Test the dispenser by completing several test dispenses. 5. If the error clears; put the cash dispenser in service. 6. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 119 (77h) | Diverter in dispense position on start of dispense or learn | 1. Inspect for jammed currency at the Diverter. Remove jammed currency. 2. Check the operation of the diverter solenoid. 3. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 4. If the error clears; put the cash dispenser in service. 5. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 122 (7Ah) | Unexpected note at exit | 1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears; put the cash dispenser in service. 3. If these actions have no effect on dispenser operation; replace the dispenser mechanism and/or the note cassette. |
| 124 (7Ch) | Diverter moved to exit position during reject purge | 1. Inspect for a currency jam at the diverter. 2. Verify that the diverter moves freely. 3. Test the dispenser by completing several test dispenses. 4. If the error clears; put the cash dispenser in service. 5. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 125 (7Dh) | Initial status check failed | 1. Reset the cash dispenser. Clear the error. 2. If the error persists replace the dispensing mechanism.chanism. |
| 126 (7Eh) | Diverter moved to reject position during dispense | Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses. If the error clears; put the cash dispenser in service. If these actions have no effect on dispenser operation; replace the dispenser mechanism. |
| 128 | Error in reply from the dispenser mechanism | Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispensing mechanism to be sure both ends are securely screwed in place. If the cable ends are seated properly and there is no apparent damage to the cable; replace the CPU Module. 1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Reseat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism; If the problem persists; replace the dispenser and or the main board. |
| 129 | No response from the dispenser mechanism | See Recommended Actions for Error Code 128 |
| 13 | BGD_DONE_GOOD | No money is dispensed; screen and receipt display system unavailable. Communication was normal; but response header does not match request.(If problem persists call Your Service Provider or Triton Tech Support) |
| 130 | Command not acknowledged by the dispenser mechanism | See Recommended Actions for Error Code 128 |
| 131 | CTS (Clear To Send) line from the dispenser mechanism is not active | Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispenser to be sure both ends are securely screwed in place. If the cable appears to be in acceptable condition; verify that the voltages at PL2 on the back of the dispenser are correct. Starting at the top; you should find 24 volts; -12 volts; no pin; 5 volts; ground; 5 volts and ground. If these voltages are correct; replace the dispenser. If the voltages at PL2 are incorrect; check all pins on cable 09600-00013 for continuity from end-to-end. If the cable has good continuity; other possible causes for the error could be the power supply; the Backplane or the CPU Module. |
| 132 | Status reports bad double-detect in last dispense | Remove the cassettes and inspect the dispenserÃs feed path for jammed documents and other debris in the double detect assembly. Open all access panels and inspect for jammed documents and other debris. Install the cassette. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser using PURGE command. Complete several Test Dispenses to verify correct operation. If the problem persists; replace the dispensing mechanism. |
| 133 | 5 volts not present from the dispenser on carrier detect | See Recommended Actions for Error Code 128 or 131 |
| 134 | Exit blocked as reported by status check. | Inspect the feed path and feed sensors for jammed documents and broken components. The feed sensors may be dirty. Clean as needed with compressed air. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the PURGE command. Complete several Test Dispenses to verify correct operation. If the problem persists; replace the dispensing mechanism. |
| 135 | Feed sensor blocked as reported by status check. | See Recommended Actions for Error Code 134 |
| 136 | Modem initialization failed | Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. If the problem persists; remove the main board and replace the modem. If replacing the modem does not correct the problem; replace the main board. |
| 138 | Print failure while printing to the receipt printer. | Inspect cables connecting the Printer Controller Module to the Printer to verify that they are not damaged and are properly seated at both ends of each cable. Check dip switch settings on the printer controller board to verify they are set correctly. Isolate the problem to either the Printer/Printer Control Board or the CPU Module by performing a printer self test using the following steps: 1.) Turn OFF the terminal if it’s not already OFF 2.) Press and hold the Printer Feed Button 3.) Turn the terminal ON 4.) Release the printer feed button – If the printer self test is successful; a receipt will print out. The completion of a satisfactory printer self test indicates that the current Printer/Printer Control Board combination and its interconnected wiring are operating normally. Check for defective components external to the Printer/Printer Controller Board (i.e. cables; the Main Keypad; the Backplane; CPU Module and the Memory Module). If a receipt is not printed during the printer self test; then either the Printer or Printer Control Board or its interconnected wiring are defective. Verify that the Printer has paper in it. Replenish paper as needed. Refer to Section 4 of the RL5000 Installation and Service Manual or the RL5000 Quick Reference Guide for instructions. Release the printer locking screw. Open the printer and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance; you may need to replace the cable or power supply. Inspect the printer data cable for damage. Make sure it is seated at the main board at J15 and at the printer control board at CN6. Inspect the cables connected to CN2; CN3; CN4; and CN5. Make sure they are seated at the printer control board and not damaged. If the voltages are correct; and the cables are undamaged and correctly connected; causes of this error may be a defective cable; a defective printer; printer control board; or the main board. |
| 139 | Print controller not responding to commands | See the Recommended Actions for Error Code 138 |
| 14 | EOT received | No money is dispensed; screen and receipt display system unavailable. 1. EOT was received as first character after the first request message was sent. 2. If EOT is received on subsequent attempts; then Error Code 1 is reported. (If problem persists call Your Service Provider or Triton Tech Support). |
| 140 | Time out waiting for printer to be ready | See the Recommended Actions for Error Code 138 |
| 141 | Paper Jam reported by controller during a status check. | Release the Printer Locking screw. Open the Printer Bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. Check the DC voltages supplied to the Printer. If the voltages are correct and the blue lever is in the print position; the most likely causes of the error are the printer; printer control board; or the main board. Clear as necessary and perform both printer diagnostic tests as outlined in Recommended Actions for Error Code 138 |
| 142 | Dispenser returns bad command error | The most likely cause of this error code is a communication error with the dispenser. Inspect the dispenser power cable; the Backplane-to-Electronic Journal cable; and the Electronic Journal-to-dispenser cable to ensure each is securely seated at both ends and not damaged. If the cable ends are seated properly and there is no apparent damage to the cable; it will be necessary to verify the continuity of each cable; otherwise replace the dispenser. If the problem persists; replace the CPU Module. |
| 143 | PTDF error | This error code will occur only in cash dispensers running ACS terminal software. This problem may be caused by a corrupt pin working key. Check with the processor. |
| 144 | No reply from the Electronic Journal | Inspect cable to ensure it is securely attached to the Backplane at J4 and at the Electronic Journal. Cable and connector integrity can be verified by using an ohmmeter to check the resistance of each wire in the cable. If the cable and connectors are good; replace the Electronic Journal Module. If the symptoms persist after replacing the Electonic Journal replace the CPU Module. |
| 145 | Error in reply from Electronic Journal | See the Recommended Actions for Error Code 144 |
| 146 | No reply from command to Electronic Journal | See Error Code 144 |
| 147 | Error in reply from Electronic Journal | See Error Code 144 |
| 148 | Write to Electronic Journal failed | See Error Code 144 |
| 149 | Read from Electronic Journal failed | See Error Code 144 |
| 15 | Timed out waiting for EOT | See Error Code 1 |
| 150 | Status command to Electronic Journal failed | See Error Code 144 |
| 151 | Electronic Journal full | Open the control panel and verify that there is sufficient paper on the roll to print a complete journal (32.768 entries). Replace paper as needed. Enter the management functions and attempt to complete the print journal command. If the journal prints successfully; verify that all records were audited by performing the Print Journal function again. This time the printout will indicate No Journal Records to Print. Reset the terminal and clear the error. If the error persists; replace the Electronic Journal. |
| 152 | Electronic Journal corrupt | See Error Code 144 |
| 153 | Electronic Journal mode | See Error Code 144 |
| 154 | Unknown Electronic Journal status | See Error Code 144 |
| 155 | Electronic Journal modify record failure | See Error Code 144 |
| 157 | Erase command to Electronic Journal failed | See Error Code 144 |
| 158 | Format command to Electronic Journal failed | See Error Code 144 |
| 159 | Electronic Journal test feature failed | See Error Code 144 |
| 16 | Communication problems | See Error Code 1 |
| 160 | Electronic Journal set feature failed | See Error Code 144 |
| 161 | Electronic Journal clear feature failed | See Error Code 144 |
| 162 | Electronic Journal get serial number failed | See Error Code 144 |
| 163 | Terminal did not answer. Triton Connect error. | This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when a terminal does not respond to a telephone call from the Triton Connect Host Computer. The cash dispenser may be turned OFF; or the telephone line is shared with some other device that connects to the line before the cash dispenser. Additionally; the Triton Connect feature may be disabled at the cash dispenser. This problem may also be caused by a defective modem. Replace the Modem Module. |
| 164 | Terminal did not return call. Triton Connect error. | This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates this error when a terminal does not make a call to the Triton Connect Host Computer as requested. Replace the modem module. |
| 165 | Electronic Journal not present | See the recommended action for error code 144. |
| 166 | Bad dispense | Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign debris the note path. Reset the cash dispenser. Replace the dispenser if the error persists. |
| 17 | NO EOT | See Error Code 1 |
| 18 | OVERFLOW | Received more characters; than expected after request causing modem buffer overflow. |
| 182 | Currency Cassette low | This condition will occur before the Cassette is actually empty. There should be approximately 1/4 inch of currency (about 60 bills) in the Cassette at this point. Add currency as needed. |
| 183 | Receipt printer paper low | Verify that a new spool of paper is needed. Add paper as needed. If error code re-occurs; disable low paper checking and place the terminal back into operation. Also note that when Low Paper Checking is disabled; the terminal will continue to operate without printing receipts when the paper spool is empty. If error does not clear; inspect the receipt paper low optical sensor and its associated cable. If the sensor appears okay and the cable is seated properly; replace the Printer Controller Board. |
| 185 | Phone number not configured | Enter management functions and configure the primary phone number |
| 186 | Bill size not configured correctly | Allowable bill sizes are 5; 10; 20; 50; and 100. Enter management functions and configure the bill size (multiple amount). The default bill size is $0.00 |
| 187 | Maximum withdrawal not configured correctly | This amount cannot be more than 50 times the bill size selected. Enter management functions and configure the maximum amount. |
| 188 | Communications key not configured | Enter management functions and configure the communications key either manually or by download (depending on the processor). |
| 189 | Terminal ID not configured | Enter management functions and configure the terminal ID |
| 190 | Master key not configured | Enter management functions and configure the master key. |
| 192 | Communications Error | Enter management functions and verify that all terminal parameters have been set correctly. Verify that the communication line is operational. Reset the cash dispenser and clear the error. Other possible causes may be a defective modem or main board |
| 193 | The baud rate setting for electronic journal failed | Inspect the electronic journal to make sure is it the correct part number. Reset the cash dispenser and clear the error. If the error persists; replace the Electronic Journal. |
| 194 | An attempt to dispense bills has been made when the cassettes are unlocked. | This error may occur anytime that a cassette is removed from the cash dispenser with the AC Power ON. Make sure that the cassettes are installed and locked before performing a test dispense or live transaction. |
| 195 | Receipt paper out. | Replenish the paper. Reset the cash dispenser and clear the error. Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. If the error persists; possible causes of the problem may be the low paper sensor assembly; the docking station; the main board; or cables. If problem persistes; see Error Code 138 |
| 196 | Card Reader Failure | Inspect the card reader assembly. Make sure that there is no foreign material in the card slot. Clean the card reader assembly with a cleaning card. Make sure the ribbon cable from the docking station go the card reader is fastened at both ends of the cable and the orientation of the cable is correct. Reset the cash dispenser and clear the error. If the error persists; replace the card reader. |
| 203 | SPED keypad is not replying to mainboard | Error code valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists; replace the SPED keypad module. |
| 205 | The SPED keypad reported a tamper condition | Error code valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists; replace the SPED keypad module. |
| 206 | SPED could not perform a successful command within SPED_MAX_ATTEMPTS tries | Error code valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists; replace the SPED keypad module. |
| 207 | SPED not detected. | This Error Code is valid for units with SPED keypad device installed. Check the cable and connections from the docking station to the SPED board. Verify that the SPED board has the correct DC voltages applied to it. If the DC voltages applied to the SPED board correct and the cables are in good condition and seated properly; replace the SPED board. |
| 3 | BGD_NOANSWER | No money is dispensed; screen and receipt display system unavailable. Possible may be a processor or telephone hardware problem (If problem persists call Your Service Provider or Triton Tech Support) |
| 30 (20h) | Good operation | No action required. |
| 300 (30h)[0] | Description: Successful Command | The dispenser sends this error code when a command has been successfully executed. This error code will appear in the electronic journal as code 300 indicating the successful completion of a transaction. When performing a PURGE or TEST DISPENSE operation the return code will be ì0î in the first digit returned by the dispenser. It will be display as the hexadecimal number ì30î when running the dispenser with the NMD test software. |
| 301 (31h)[1] | Low level in cassette. | This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level; indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm. This is a warning message. It will not place the cash dispenser ìOut of Serviceî. This condition is also displayed on the configuration summary printout under ìdispenserî as a lower case a; b; c; or d for the cassette in the low currency condition. Otherwise; the error code for cassettes not in a low currency condition would normally be upper case characters A; B; C; or D. Remove and fill the affected cassette using normal procedures. Refilling may be delayed for several transactions if the error code is the first warning that the cassette is nearly empty. However; actions to fill the cassette should be taken as soon as possible. |
| 302(32h)[2] | Empty Cassette. | This error code is generated when a cassette is emptied during a dispense operation and does a partial dispense. The cash dispenser will attempt to complete the transaction from other cassettes. If the requested amount cannot be dispensed; the customer will receive the cash that can be dispensed. The transaction will be completed with the customersà receipt indicating the amount of cash actually received. The cash dispenser will then attempt to complete a Reversal Transaction to notify the financial institution of the error. This error will not put the cash dispenser ìOut of Serviceî. The cash dispenser will only be placed ìOut of Serviceî when all cassettes are empty. Remove and refill the affected cassette using normal replenishment procedures. |
| 303(33h)[3] | Lifts are down. | This error code is generated when a cassette is not open and any command other than open cassettes; reset; and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position. This will occur if the machine is switched off and on during normal daily operation. This is done to indicate that the power has been off. Clear this error code by restarting the cash dispense or by unlocking and locking the cassettes. If the error recurs; a faulty cassette; note feeder or CMC module may be cause the problem. |
| 305(35h)[5] | Diverter Failure. | This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error will place the cash dispenser ìOut of Serviceî. Inspect the note diverter in the note transport module. Verify that there are no documents jammed in the note diverter area. Make sure the note diverter moves freely. Check to make sure that cables connecting the note transport and the CMC module are not damaged. Make sure all connectors attached to the CMC are seated in their receptacles. Remove and empty the reject vault. Install the Reject Vault. PURGE the dispensing mechanism. Complete several test dispenses. If the error does not repeat again; complete a live dispense to verify the note diverter moves the currency to the exit position. If the error reoccurs the most likely causes of the problem may be note transport or CMC. |
| 305(35h)[5] | Diverter Failure. | This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error will place the cash dispenser ìOut of Serviceî. Inspect the note diverter in the note transport module. Verify that there are no documents jammed in the note diverter area. Make sure the note diverter moves freely. Check to make sure that cables connecting the note transport and the CMC module are not damaged. Make sure all connectors attached to the CMC are seated in their receptacles. Remove and empty the reject vault. Install the reject vault. PURGE the dispensing mechanism. Complete several test dispenses. If the error does not repeat again; complete a live dispense to verify the note diverter moves the currency to the exit position. If the error reoccurs the most likely causes of the problem may be note transport or CMC. |
| 307(37h)[7] | Transmission Error. | This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an incorrect LRC character or a parity error. Inspect all communication cables to make sure they are not damaged and are properly connect to their termination points. Restart the cash dispenser. Reset the dispenser and try to complete a test dispense. If the error code is reported again; replace the CMC module. Otherwise; put the cash dispenser into service. |
| 308(38h)[8] | Illegal Command or Command Sequence. | This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command. Inspect all communication cables to make sure they are not damaged. Make sure all cables are properly connected. Reset the dispenser and try to resend the command that caused the error code. If the error code is reported again; replace the CMC module. |
| 309(39h)[9] | Jam in Note Qualifier. | This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser ìOut of Serviceî. Inspect the documents in each cassette to insure they are in fit condition. Make sure that note qualifier and the note transport modules are mechanically aligned. Open all access panels and inspect for jammed documents in note path between the note qualifier and note transport. Remove the jammed documents as needed. Inspect the note qualifier and note transport for broken components (i.e. belts; gears; cables; or sensors). Inspect the note diverter for proper operation and damage. Replace the note qualifier or note transport if the problem persists. |
| 310(3Ah)[:] | Cassette not properly installed. | This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the cash dispenser in an ìOut of Serviceî condition. Verify the physical presence of each cassette. If present; ìunlockî and remove each cassette from its feed channel. Put the cassettes back into its feed channel. Lock the cassettes. Clear the error and perform a test dispense. If the error is repeated; proceed to the next paragraph. If the error does not show again put the cash dispenser back into service. Verify that the identity of each cassette can be read through read cassette ID function (See the 5000 Cash Dispenser Configuration Manual). Cassettes with no identity must be injected with a new cassette ID (See the 5000 Cash Dispenser Configuration Manual). If a cassette cannot be injected with a new ID; verify that the cable between the top feed channel and the CMC is in good condition and connected at both ends. Try to inject an ID into another cassette. If the inject cassette ID function works on a different cassette. Then the original cassette is faulty. If the inject cassette ID function fails on a different cassette the CMC is defective. |
| 315(3Fh)[?] | Reject vault not properly installed. | This error code is generated when the reject vault is not present or not properly installed. Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an ìOut of Serviceî condition. Make sure the reject vault is installed correctly. Inspect the reject vault present sensor visually for proper operation. Use the cash dispenser diagnostic functions to check the electrical operation of the sensor. If the sensor is properly connected and operating correctly the CMC module may be defective. If the sensor is not operating normally; replace the note transport module. |
| 318(42h)[B] | Too many notes requested. | This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty. Retry the test operation and request fifty or fewer notes. |
| 319(43h)[C] | Jam in note transport. | This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure may be caused by a blockage in the transport path between the Note Feeder and the note qualifier; or if a document passes through the note qualifier unseen. This error code will cause the cash dispenser to go ìOut of Serviceî. Check the cassettes. Make sure they are not overfilled. The recommended capacity is 1850 documents. Make sure the documents are fit condition. Open all access panels and remove any jammed documents from the transport path. Inspect the note feeders and note qualifier for damage. Restart the cash dispenser. Reset the error. Complete several test dispenses. If the test dispenses are normal and the error does not show again; the cash dispenser may be returned to service. If the error recurs; change the note feeder for the affected channel. |
| 32 | Good Operation | None required. This is the status after a normal dispense. |
| 320(44h)[D] | Reject cassette almost full. | This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser ìOut of Service. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled. It will also be stored as part of the transaction data in the electronic journal. The reject vault should be emptied as soon as possible in order to avoid an ìOut of Serviceî condition that occurs when the number of reject events reaches 50. The reject event counter can be reset by removing the reject vault from the dispenser and then putting it back into the dispenser. |
| 321(45h)[E] | Cassette data corrupted. | This error code is generated when there is a checksum error in data stored in the note cassette. Program the cassette by injecting a new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem; replace the cassette. |
| 322(46h)[F] | Main motor failure | Error code 322 is generated when the main motor fails to reach normal speed with in a specified time; or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an ìOut of Serviceî condition. Open all access panels and remove any jammed documents from the transport path. Verify the documents are fit for dispensing. Inspect the note qualifier for any damage (i.e. broken belts; broken gears; disconnected or damaged cables; broken timing wheel etc.). Make sure all access panels are closed. Restart the cash dispenser and reset the error. Complete several test dispenses. If cash dispenser operates normally when performing the test dispense function; put the cash dispenser in service. It the error code repeats; verify the power supply output voltages are within expected values. Replace the power supply if necessary. If the power supply if operating normally; replace the note qualifier to correct the problem. |
| 325(49h)[I] | Note qualifier faulty | Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated; or when the gain value cannot be adjusted when learning a new documents. Verify that the cable that connects the double detect module to the CMC module is undamaged and connected at both ends. Make sure the access panel on the bottom of the note qualifier is closed and locked in position. Carefully remove the double detect module from the note qualifier. Use clean compressed air to remove any dust or dirt from the sensor lenses. Carefully install the double detect module into the note qualifier. Make sure all connections between the double detect module and the CMC are seated properly. If at any time during the following checks; the ìîfaulty note qualifierîî error code recurs. It will be necessary to replace the note qualifier. Restart the cash dispenser. Reset the error the error code. If it clears; initiate the learn note thickness operation. Perform a test dispense. If cash dispenser operates normally; it will pick from seven to fifteen notes from each cassette to calibrate the double detect to the document in each of the cassettes. Then it will complete the test dispense function. A normal return code for this test dispense operation is ì4 1 1 1 1? for a four cassette dispenser. If the operation is normal; you may put the cash dispenser in service. If these check are not properly completed replace the note qualifier. |
| 326(4Ah)[J] | Note feed sensor failure. | This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor. Make sure there are not any documents jammed at any of note feeder exit sensors. Check the calibration value for the pressure; empty; and exit sensors. If any sensor is out of its calibration limits; clean all of the sensors and attempt to do a transaction. If error code reoccurs; replace the note feeder module. |
| 329(4Dh)[M] | Notes in delivery throat. | An attempt to feed or dispense documents has been made when there is a note in the note transport throat. Remove any documents blocking the throat opening. Make sure the diverter is not jammed. Inspect the note transport for damage and verify that all connectors are plugged into their respective receptacles. Use the reject channel error code function to verify the operation of the sensors on the note transport module. Clean the sensors in the note transport a needed. Restart the cash dispenser. Reset the error code. Perform the test dispense function several times (two or three). Complete a live transaction. If the error does not show again put the cash dispenser into service. If the error code returns; replace the note transport module. |
| 33 (21h) | Feed failure | This error is usually associated with an empty cassette or currency that is in UNFIT condition. Ensure there is currency in the cassette. Refill as needed. Inspect the cassette and feed path for notes that are stuck together or jammed. If no jam is located; remove the first bill from the cassette. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. If LOW CURRENCY CHECKING is enabled; and the terminal dispenses all of its cash; and the cassette has not been filled with enough cash to position the packer plate far enough from the dispensers Low Currency reed switch (about 1/2 to 3/4 inch thickness of currency) the terminal will go into Error 182 when the Reset Error button is pressed. To prevent this occurence: 1.) Remove the cassette from the dispenser 2.) Press the RESET ERROR key. 3.) Refill the cassette and install it in the dispenser |
| 330(4Eh)[N] | Communication timeout | This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface. Inspect all cables for damage. Verify that the both ends of each cable are securely connected to its termination points. This problem may be caused by incompatibilities between terminal software and dispensing mechanism software. Check with Triton Systems Technical Support for known software incompatibilities. |
| 332(50h)[P] | Cassettes may have been changed. | This error code is generated when a movement command is sent before read cassette ID command after the cassettes; including the reject vault are removed. This is error code will set an ìOut of Serviceî condition. Verify that each cassette is placed in its designated feed channel. Complete the test receipt printer function to determine which if any of the cassettes are not responding. If a cassette is not responding it may be necessary to inject a new identity into the cassette by completing the inject new cassette ID command. A defective cassette may also cause this problem. |
| 333(51h)[Q] | Reject vault full. | This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes. This error code will cause an ìOut of Serviceî condition. Remove all documents from the reject vault. To clear the error code; the reject vault must be removed and inserted with the power on. This will reset the reject event counters. |
| 339(57h)[W] | Error in throat. | This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed. Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point. Check the operation of all sensors in the note transport module. Inspect the diverter area to make sure that it is not blocked and that it moves freely. Make sure that the access panels before and after the diverter are closed and secured in place. Remove any documents from the tote transport. Restart the cash dispenser. Reset the error code. Perform a live transaction. If the cash dispenser operates normally put it back in service. If the error code persists; replace the note transport module. |
| 34 (22h) | Mistracked note at feed | This is a double detect fault. Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 343(5Bh)[[] | Sensor error or sensor covered. | This error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points. Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor; or replace the note transport as needed. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in service. If the problem persists; replace the note transport module. |
| 348(60h)[ë] | Dispenser internal error. | This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems within the dispenser. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point. Restart the cash dispenser. Reset the error. If the response to the RESET command indicates a successful execution; put the cash dispenser back in service. If the error code is reported again; it may be necessary to replace the CMC or one of the note feeder controllers. |
| 349(61h)[a] | Cassette lock faulty. | This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position. Verify that the currency is properly installed in the cassette. If necessary; reload the currency in the cassette. If the problem remains after reloading the cassette; replace the cassette; the denomination extension; or the note feeder controller associated with the cassette causing the problem. |
| 35 (23h) | Mistracked note at double detect | This is a double detect fault. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 351(63h)[c] | Module needs service. | This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range. Use the diagnostic functions or NMD test software to determine if a note feeder has a faulty or dirty sensor. Remove each note feeder module from the dispensing mechanism and clean their associated empty; pressure and exit sensors with clean compressed air. Install the note feeders and recheck their operation to determine if the error code has been cleared. If the error code has been cleared; the cash dispenser can be put back in service. If the error code is repeated; replace the note feeder or note feeder controller for the affected feed channel. |
| 353(65h)[e] | No message to resend. | This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved. Restart the cash dispenser. Reset the error. Perform several test dispenses. If the cash dispenser operates normally while performing a test dispense; put it back into service. If the error code recurs; replace the CMC module. |
| 356(68)[h] | Error in note transport. | This error code will be generated when the following conditions occur: 1. When the note is stuck in the note transport sensor. 2. When the note is stuck in between the note transport sensor and the throat. Inspect the note transport sensor for blockage. If the sensor is blocked; remove the blockage. Clean the sensors if needed. Restart the cash dispenser. Reset the error. If the error code continues; replace the note transport module. Otherwise; put the cash dispenser into service. |
| 357 | Dispenser data size error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 358 | Dispenser device read error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 359 | Dispenser device record error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 36 24h) | Mistracked note at exit | Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked. 1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged; replace the dispenser. 2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise; replace the dispenser. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. I the status clears; place the cash dispenser in service. Otherwise; replace the dispenser. |
| 360 | Dispenser invalid return ID. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 361 | Dispenser sequence error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 362 | Dispenser device write error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 363 | Dispenser device not found | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 364 | Dispenser device offline. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 365 | Dispenser BCC error. | Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 366 | Dispenser cassettes disabled. | Access management functions and enable cassettes. |
| 367 | Dispenser communication error. | Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists. |
| 368 | Dispenser cannot dispense the request. | Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists; replace the dispenser mechanism. |
| 369 | Dispenser device reset. | Check data and power connections to the dispenser device. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 37 (25h) | Note too long at exit | Note was temporarily caught at exit. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents. 2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears; place the cash dispenser in service. Otherwise; replace the dispenser. |
| 370 | Dispenser ñ SDD EOT error. | Check data and power connections to the dispenser device. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 371 | Dispenser SDD com error header-trailer. | Check data and power connections to the dispenser. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 372 | Dispenser item value error | Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 373 | Dispenser machine not opened. | Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service. |
| 374 | Dispenser rejected cheque. | Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 375 | Dispenser invalid request. | Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 376 | Dispenser multiple device error. | Restart operating system. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 377 | Dispenser device error. | Restart operating system. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 379 | Dispenser unknown error code. | Restart operating system. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 38 (26h) | Blocked Exit | Exit sensor blocked or open circuit. Inspect the feed path for notes stuck together or jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. (see error 37 above for step by step diagnostics) |
| 382 | Dispenser cassettes disabled (ALL). | Enter management functions menu and place the cassette(s) in service. |
| 383 | Dispense cassettes low (ALL). | All cassettes have reached low cash level. Reload cassettes. Clear terminal error code. |
| 384 | Dispenser cassettes empty (ALL). | All cassettes report no notes. Reload cassettes. Clear terminal error code. |
| 385 | Dispenser offline; no reject vault and not hoppers. | Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser. |
| 386 | Dispenser offline ñ no hoppers. | The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 387 | Dispenser offline ñ error validating configuration. | Dispenser failed to identify the dispenser type installed. Verify all connectors to the dispenser mechanism. Restart operating system. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 388 | Dispenser offline ñ NMD require Reject Vault and at least one cassette. | Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists; replace the dispenser mechanism. |
| 389 | Dispenser offline. Detected offline error check op state. | Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser. |
| 39 (27h) | Too many notes | Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly; and the error persists; replace the replace the dispenser. |
| 391 | Dispenser sensor failure. | Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean sensors as needed. Replace dispenser components or dispenser if the error persists. |
| 392 | Error in last dispense. | Check operational error code of dispenser. Replace dispenser if error code persists. |
| 395 | Multiple cassette of the same type. | NMD dispenser allows for only one of each cassette ID to be installed. Verify each cassette ID. Replace cassette or Inject New Cassette ID. |
| 4 | Error in modem data | No money is dispensed; screen and receipt display system unavailable. Possible may be a processor or telephone hardware problem (If problem persists call Your Service Provider or Triton Tech Support) |
| 42 (2Ah) | Transport Error | This is a timing wheel or timing wheel sensor error. 1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise; replace the dispenser. 2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective. 3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise; it may be necessary to replace the dispenser. 4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect; replace the dispenser. |
| 44 (2Ch) | Bad roller profile / Double Detect Error | A mechanical failure has occurred. Replace the dispenser. This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double detect module; or a jammed currency in the double detect. 1. Clear any jammed currency. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect; replace the dispenser. |
| 45 (2Dh) | Diverter error | This error occurs when the diverter is in the wrong position during a dispense. 1. Inspect the feed path for any jammed notes. Remove any jammed notes. 2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists; replace the dispenser. |
| 46 (2Eh) | Exit quantified | A mechanical failure has occurred. Replace the dispenser. |
| 47 (2Fh) | Note missing at double detect | Inspect the feed path for notes jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 48 (30h) | Reject rate exceeded | The most likely cause of this error is poor quality currency or an improperly adjusted dispensing mechanism. Inspect the currency for excessive wear. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 49 (31h) | Jam at exit | Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 5 | Connect 1200 Baud then lost carrier or connection. Host hung up. | No money is dispensed; screen and receipt display system unavailable. 1. Telephone line may not be dedicated. (ATM is being used with another devices connected to the line. 2. Telephone line may be noisy and in general has poor quality characteristics. 3. Baud rate set to high for telephone line conditions. Change baud rate settings. 4. Modem may be defective. (If problem persists call Your Service Provider or Triton Tech Support) |
| 50 (32h) | Interference recovery | Possible static discharge. Inspect the incoming power and check for proper grounding |
| 500 | SPED Read Error. | Verify all SPED connections. Restart the operating system. Inspect the battery for a voltage reading of greater than 2.8 VCD. Replace SPED battery is below 2.8 VDC. Replace SPED if error persists. |
| 501 | SPED invalid return record. | Refer to error 500. |
| 502 | SPED read type error. | Refer to error 500. |
| 503 | SPED invalid command. | Refer to error 500. |
| 504 | SPED invalid return ID. | Refer to error 500. |
| 505 | SPED device busy. | Refer to error 500. |
| 506 | SPED invalid request. | Refer to error 500. |
| 507 | SPED sequence error. | Refer to error 500. |
| 508 | SPED LRC error. | Refer to error 500. |
| 509 | SPED no data. | Refer to error 500. |
| 51 (33h) | Suspect exit accountancy | A mechanical failure has occurred. Replace the dispenser. |
| 510 | SPED invalid message ID. | Refer to error 500. |
| 511 | SPED Data overflow. | Refer to error 500. |
| 512 | SPED device idle. | Refer to error 500. |
| 513 | SPED device offline. | Refer to error 500. |
| 514 | SPED device bit stuck. | Refer to error 500. |
| 515 | SPED device attention stuck. | Refer to error 500. |
| 516 | SPED device no attention | Refer to error 500. |
| 517 | SPED device timeout. | Refer to error 500. |
| 518 | SPED command sequence error. | Refer to error 500. |
| 519 | SPED invalid command data. | Refer to error 500. |
| 52 (34h) | Ram error | A mechanical failure has occurred. Replace the dispenser. |
| 520 | SPED device reset. | Refer to error 500. |
| 521 | SPED clear key | Refer to error 500. |
| 522 | EJ error. | Inspect electronic journal cabling. Reseat connections. Restart operating system. Replace electronic journal. |
| 523 | EJ data size error. | Refer to error 522. |
| 524 | EJ bad command. | Refer to error 522. |
| 525 | EJ invalid ID. | Refer to error 522. |
| 526 | EJ device busy. | Refer to error 522. |
| 527 | EJ invalid request. | Refer to error 522. |
| 528 | EJ sequence error. | Refer to error 522. |
| 529 | EJ device offline. | Refer to error 522. |
| 53 (35h) | EPROM error | A mechanical failure has occurred. Replace the dispenser. |
| 530 | EJ EXT error. | Refer to error 522. |
| 531 | EJ SOH error. | Refer to error 522. |
| 532 | EJ STX error. | Refer to error 522. |
| 533 | EJ BCC error. | Refer to error 522. |
| 534 | EJ device reset. | Refer to error 522. |
| 535 | Card Reader ñ Data size error. | Inspect card reader cabling. Inspect card reader for foreign objects. Clear the terminal error code. If error persists; reboot the ATM. Replace the card reader if error persists. |
| 536 | Card Reader ñ Device read error. | Refer to error code 535. |
| 537 | Card Reader ñ Invalid Record. | Refer to error code 535. |
| 538 | Card Reader ñ Reader type error. | Refer to error code 535. |
| 539 | Card Reader ñ Invalid track. | Refer to error code 535. |
| 54 (36h) | Operation time-out | Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists; replace the dispenser. |
| 540 | Card Reader ñ Invalid message. | Refer to error code 535. |
| 541 | Card Reader ñ Com error. | Refer to error code 535. |
| 542 | Card Reader ñ Device busy. | Refer to error code 535. |
| 543 | Card Reader ñ Sequence error. | Refer to error code 535. |
| 544 | Card Reader ñ Invalid request. | Refer to error code 535. |
| 545 | Card Reader ñ LRC error. | Refer to error code 535. |
| 546 | Card Reader ñ No data. | Refer to error code 535. |
| 547 | Card Reader ñ Start sentinel not found. | Refer to error code 535. |
| 548 | Card Reader ñ End sentinel not found. | Refer to error code 535. |
| 549 | Card Reader ñ Parity error. | Refer to error code 535. |
| 55 (37h) | Ram corruption | A mechanical failure has occurred. Replace the dispenser. |
| 550 | Card Reader ñ Card not removed. | Refer to error code 535. |
| 551 | Card Reader ñ Card removed to slow. | Refer to error code 535. |
| 552 | Card Reader ñ Device received invalid request. | Refer to error code 535. |
| 553 | Card Reader ñ device offline. | Refer to error code 535. |
| 554 | Card Reader ñ device reset. | Refer to error code 535. |
| 555 | Card Reader ñ System timeout. | Refer to error code 535. |
| 556 | System timeout. | An operating system timeout has occurred. Verify operation of the power supply. Restart ATM. If error persists; replace the main board assembly. |
| 557 | System device reset. | Verify operation of the power supply. Restart ATM. Clear the error. If error persists; replace the main board assembly. |
| 558 | System sync error. | See error code 557. |
| 559 | System error. | See error code 557. |
| 56 (38h) | Link error | Configuration jumpers have been changed. Inspect jumper block LK5 on the dispensers control board. No jumpers should be installed. Cycle the power if the problem persists; replace the dispenser |
| 560 | Unknown device error. | See error code 557. |
| 561 | Software error. | See error code 557. |
| 562 | SPED error. | Inspect cable from Main Board assembly to the SPED module for damage. Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 565 | Cabinet door open. | Close the control panel door. Reset error code code. If error persists; verify the operation of cabinet door switch. Replace as needed. |
| 566 | Vault door open. | Close vault door. Reset error code. If error persists; check the operation of the vault door switch. Replace as needed. |
| 567 | Security module not found. | Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists; replace the security module. |
| 568 | Security module com failed. | See error code 567. |
| 569 | Security module attached dev com failed. | See error code 567. |
| 570 | Security module dev port setup. | See error code 567. |
| 571 | Invalid default transaction. | To Be Determined. |
| 572 | SPED key from pad cmd aborted by user. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 573 | SPED keys from pad cmd verify failed. | Inspect cable from Main Board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 574 | SNA comms error. | To be determined. |
| 575 | Timeout waiting to send command to dispenser. | Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the dispenser for damage. Make sure that each cable is connected securely at both ends. Replace the cable if they appear damaged. Verify the proper DC operating voltages are applied to the dispenser mechanism. Possible defective components include main board assembly; the electronic journal; the serial communications cables; the DC power cables; the power supply; and the dispenser mechanism. |
| 576 | Timeout waiting to receive response from dispenser. | Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the dispenser for damage. Make sure that each cable is connected securely at both ends. Replace the cable if they appear damaged. Verify the proper DC operating voltages are applied to the dispenser mechanism. Possible defective components include main board assembly; the electronic journal; the serial communications cables; the DC power cables; the power supply; and the dispenser mechanism. |
| 577 | Card reader disabled. | Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists; replace the card reader. |
| 578 | Card reader present timeout. | Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear the error. Restart the ATM. If the error persists; replace the card reader. |
| 579 | SPED ñ Enable keypad command failed. | Inspect cable from Main Board assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 580 | SPED ñ Disable keypad command failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 581 | SPED ñ Enable key from pad module failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 582 | SPED ñ Disable key from pad module. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 583 | SPED ñ Enable PIN entry mode failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 584 | SPED ñ Disable PIN entry mode failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 585 | SPED ñ Enable JETCO PIN entry mode failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 586 | SPED ñ Enable JETCO PIN entry mode failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 586 | SPED ñ Enable JETCO PIN entry mode failed. | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 588 | ERR_PRESENTER_OFFLINE | Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears undamaged; and it is securely connected at the docking board and the presenter controller board; Replace the presenter assembly. If replacing the presenter does not clear the error; other possible causes of this problem may be the main board assembly or the docking board. |
| 589 | ERR_PRESENTER_MOTOR_STALLED | Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. |
| 590 | ERR_PRESENTER_EXIT_JAM | Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash dispenser. If the error persist; replace the presenter module. |
| 591 | ERR_PRESENTER PAPER_NOT_DETECTED | Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path. Restart the ATM. If the paper continues to jam; it may be necessary to replace the cutter or printer. If replacing the printer of cutter does not clear the error; replace the presenter module. |
| 592 | :ERR_SPED_DEVICE_REPORTED_COMMAND_ FAILED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 593 | ERR_SPED_IN_USE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 594 | ERR_SPED_DEVICE _REPORTED_COMM_ERROR | nspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 595 | ERR_SPED_RETURNED_INVALID_AMOUNT_OF_DATA | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 596 | ERR_SPED_INVALID _SPED_TYPE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 597 | : ERR_SPED_INVALID_SPED_COMMS_PROTOCOL | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 598 | ERR_SPED_INVALID_DEVICE_CLASS | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 599 | ERR_SPED_REPORTED_UNRECOGNIZED_COMMAND | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 6 | BGD_NODIALTONE | No money is dispensed; screen and receipt display system unavailable. 1. Used up all radial attempts and got No Dial Tone for each attempt. 2. Check local telephone line for proper operation. 3. Telephone hardware problems. (If problem persists call Your Service Provider or Triton Tech Support) |
| 600 | ERR_SPED_REPORTED_BLOCK_DOES_NOT_EXIST | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 601 | ERR_SPED_REPORTED_INVALID_ENCRYPT_MODE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 602 | ERR_SPED_REPORTED_UNSUPPORTED_CLEAR_OPTION | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 603 | ERR_SPED_REPORTED_TAMPER_PRESENT | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 604 | ERR_SPED_REPORTED_INVALID_KEY_INDEX | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 605 | ERR_SPED_REPORTED_PARENT_KEY_NOT_LOADED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 606 | ERR_SPED_REPORTED_WRONG_DATA_LENGTH | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 607 | ERR_SPED_REPORTED_PIN_RETRY_TOO_SOON | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 608 | ERR_SPED_SELFTEST_CRC_FAILED | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 609 | ERR_SPED_SELFTEST_CRYPTOGRAPHIC_ERROR | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 610 | ERR_SPED_SELFTEST_BATTERY_LOW_STATUS | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 611 | ERR_SPED_SELFTEST_SERIAL_NUMBER_ERROR | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 612 | ERR_SPED_TAMPER_STATUS_COLD | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 613 | ERR_SPED_TAMPER_STATUS_FRONT | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 614 | ERR_SPED_TAMPER_STATUS_BACK | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 615 | ERR_SPED_TAMPER_STATUS_GRID | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 616 | ERR_SPED_TAMPER_STATUS_VOLTAGE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 617 | ERR_SPED_SERIAL_NUMBER_CHANGE | Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists; replace the SPED module. |
| 65 | Processor not communicating with modem correctly | This is normally a terminal problem. The modem or the main board may cause the problem. Results: If problem persists call Your Service Provider or Triton Systems Technical Support |
| 7 | BGD_BUSY | See Error Codes 3 – 6 |
| 95 | Multiple cassettes of the same type | This is a multi-cassette dispenser error. 1. Verify that there is only one of each type of cassette installed in the dispensing mechanism. 2. If two or more of the same type cassette are installed; inject a new cassette ID into one of the cassettes that is different from the other cassette. |
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